To ensure you have a smooth class experience, it is your responsibility to test your technical devices and supportive devices prior to the class start time. Also, please make sure that you are familiar with the functions and features of Zoom application. Try to log in 15 minutes prior to the actual class start time and test around by yourself. Always contact our proctor or our team member when you have problems or concerns.
Prohibit the disclosure of the course link, course meeting ID and password and all other sensitive course information. Failure to do so can result in automatically course cancellation with no courses fee refund.
As a course etiquette purpose, please keep your mic muted at all times unless otherwise requested by the instructor or proctor. Use the chat or raise hand feature for any questions or comments. However please do not publish any non-related message or act any inappropriate behavior during all class time. Students who fail to do so can result in automatically course cancellation with no courses fee refund.
Strictly follow the class manual, course curriculum and instructor’s arrangement. Notify proctor or our team member if there is any unexpected issues.
Any student logging in 15 minutes past class start time will not be allowed to participate in the course and will have to retake the course at a later date as further notified. Keep in mind that makeups are not applicable for all courses.
Your participation in the training will be recorded and monitored at all times by the instructor, an active proctor, and an attention tracking feature within Zoom. You must show yourself in the camera at all time during class sessions. If the Zoom application is not in focus for more than 30 seconds, an alert will be sent to the active proctor. If there is more than one instance of this during the course, you may be removed from the course.
You must attend 100% of the training event. If any connectivity issues or emergency circumstances occur, you must immediately contact us for additional instructions. Long time absence may result in an incomplete of the course, and make up may be required.
You must complete and submit the test with a passing grade (normally 70%) after each course as directed by the instructor. Make up test may be acceptable based on specific course policy.
Course survey is mandatory for each student after the completion of each course. You must complete and submit the survey as required in order to receive your proof of completion.